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21世纪大学实用英语 第二册第二课

Listening & Speaking

The Language for Making and Responding to an Apology

 

1 You are going to listen to an instructor talking about making and responding to an apology. Listen carefully and fill in the blanks with the missing words.

Instructor: An apology is an expression of regret for a mistake, a fault, causing trou-ble or even pain in some way. It's good form to make an apology when this occurs. A prompt (及时的) and proper apology invites forgiveness (原谅). Failure to do so tends to cause embarrassment, or even argument or hostility (敌意). It's also decent (得体的) behavior to re-spond to an apology in a polite way. To forgive is a virtue (美德). The practice of making an apology is highly appreciated in society.There're many ways of making an apology: :

— Excuse me for my interrupting you.

— I'm really sorry for being late.

I'm terribly sorry to step on you.

I' m awfully sorry (that) I have forgotten your name.

I apologize for what I have said.

I'm afraid I seem to have forgotten your birthday.

I owe you an apology for the delay.

I'm sorry. I didn't mean to hurt your feelings.

It was really quite unintentional.

— I hope you excuse me.

There are also many ways of responding to an apology:

— That's (quite) all right.

— These things happen; it can't be helped.

— I quite understand. Please don't worry.

(Oh well. ) Not to worry.

— No problem. Let's forget it.

2 Now choose one apology from the list given below and say it out loud, expec-ting a response in class. Try to use the language you learned in Exercise 1.

Pardon me, I didn't know you were here.

I'm afraid I seem to have backed my car into yours... I'm awfully sorry;

I'm sorry. I didn't mean to hurt your feelings.

It was all my fault.

How silly of me to forget that.

I owe you an apology for those remarks.

I'm afraid I've brought you so much trouble.

Please accept my apologies for not attending your class.

I'm terribly sorry for ringing you up in the middle of the night.

Sorry to have taken your umbrella by mistake. It was really quite unintentional.

3 1) Before you listen to the first conversation, read the following words and ex-pressions which may be new to you.

how come 怎么会;为什么 make up for 补救 no wonder 难怪

saying 话;格言;警句

Listen to the following conversation twice and fill in the blanks with the missing words.

Li Ming: How come you look so upset, Wang Ying? What happened?

Wang Ying: Where were you yesterday? I kept calling you on your cell phone all afternoon. But when I called, I only heard "The power is off. " Any reason you had to do that?

Li Ming: Uh, tell you what. I was attending an interesting lecture given by a well-known professor, so I had to turn it off. No wonder you couldn't reach me!

Wang Ying: I see. You know what yesterday was? It was my birthday! Oh, I'm terribly sorry to have forgotten your birthday! I hope you excuse me.

Wang Ying: That's all right. I can understand.

Li Ming: I'll make up for it.

Wang Ying:?? No problem. Let's forget it.

Li Ming: Really, sorry about it.

Wang Ying: Come on, stop it. Have you ever heard the saying "Love means nor ever having to say you're sorry"?

Li Ming: Aha! OK, OK.

Now listen to the conversation again and answer the following questions.

1. Why was Wang Ying so upset? (Because she couldn 't reach Li Ming on the cell phone. )

2. What was yesterday? (It was Wang Ying's birthday. )

3. Why did Li Ming have to shut off his cell phone? (Because he was attending a lecture. )

4. What was Li Ming sorry about? (He was sorry for forgetting Wang Ying's birthday. )

5. What was Wang Ying's response? (She said that she could understand. )


2) Before you listen to the second conversation, read the following words and expressions which may be new to you.

check in 办理登机手续 suitcase 手提箱 set sth. upright 把某物放直

check 检查 baggage claim check 行李认领单

Listen to the following conversation twice, and then complete the passage ac-cording to the conversation you have just heard.

A passenger is checking in at the airport, He would like to have a window seat. If there aren't any left, he will take an aisle seat. The agent is sorry to in-form him that there will be a 20-minute delay and his flight will be boarding in about half an hour. But she cheerfully wishes him a nice flight when she hands him his baggage claim checks.

Listen to the conversation again, and complete the form as the speaker re-counts it. After that, act it out in class.

Agent: Good morning. Your ticket, please? And set your suitcase upright so I can check it through.

Passenger: Okey.

Agent: And where would you like to sit?

Passenger: Make it a window seat,but if there aren't any left, I'll take anaisle seat.

Agent: Uh-huh, here you go. I'm sorry, but there will be a 20-minute delay, so your flight will be boarding in about half an

hour.

Passenger: I sure hope that's the only delay. Oh, where are my baggage claim checks?

Agent: They're here with your ticket, sir.

Passenger: Great! Uh, thanks a lot.

Agent: You're welcome. Have a nice flight.


4 Create situations in which you blame someone for his/her mistake or fault and expect them to make both apologies and excuses. Try to use the language you picked up in Exercise 1 as well as the expressions in the box given below.

Making Excuses

— I had no intention of DOING..., really.

— I didn't mean to, really.

— It really wasn't my fault, you see.

— I just couldn't help if

 

5 Listen to the following people talking and decide on locations.

1. A) In the library. B) At the airport.C) At the bank. D) At the post office.

2 A) In a restaurant. B) At the movie theater. C) In a meeting room. D) At the office.

3. A) In the dining room. B) In the dormitory. C) At the mechanic's. D) At the clinic.

4. A) In a plane. B) On a train.C) In a hotel. D) In a restaurant.

5. A) At the cinema. B) At the store. C) At the reception desk (前台)D) At home.

 

. Tapescript & Key

1. M: Good morning. I'd like to open a savings account.

W: Do you already have an account with usf

Q: Where did this conversation most probably take place7 ( C)

2. W: I can hardly breathe. Would you please put your cigarette outf

M: I'm sorry that I'm bothering you, but this is the smoking section. Why don't you ask the waitress to change your tablet

Q: Where did this conversation most probably take placet (A)

3. W: I understand you've got some trouble with one of your teethe M: Yes, the pain's killing me. Q: Where did this conversation most probably take place f (D)

4. W: Let's see what the in-flight entertainment will be.

M: I'd rather look at the menu. I'm starved.

Q: Where did this conversation most probably take placet (A)

5. W: I say, they're offering a 90% discount on shoes.

M: Watch out\ That means the sale price is 90% of the usual price.

Q: Where did this conversation most probably take placet (B)

6 Listen to the following five short dialogues and choose the appropriate answers.

1. A) He has found something wrong with the new computer. B) He has used his new computer for writing his paper. C) He has just assembled () the computer. D) He is tired of using this new computer.

2. A) Professor Martin didn't order enough textbooks for his students. B) Professor Martin didn't want so many students in his class. C) The students were supposed to buy the textbook earlier. D) The bookstore is going out of business.

3. A) Buying less expensive food. B) Dining at the cafeteria ( ). C) Cooking more simply. D) Studying harder.

4. A) He thinks the professor has an accent (). B) He thinks the professor talks too quietly. C) He wishes the professor would talk more. D) He doesn't always understand the professor.

5. A) She wants to pay the bill. B) She wants the man to pay. C) She wants to pay for her meal. D) She wants Bill to pay for the meal.

Tapescript & Key

1. W: How do you like your new computer? M: I've just put it together, but I really haven't tried to use it yet. Q: What does the man mean'? (C)

2. W: The bookstore has run out of the textbook assigned by Professor Martin. M: He didn't expect so many students to take his class this semester. Q: What can we know from this situation? (A)

3. W: It takes too much time to cook; I wish I had more time to study. M: Why don't you eat at the university cafeteria! It's not too expensive. Q: What does the man suggest? (B)

4. W: Hoiv's your class going? M: Terrible. It seems like the more the professor talks, the less I understand. Q: How does the man feel about the classy? (Z))

5. M: Shall we eat lunch out today? W: Only if we split the bill. Q: What does the woman want to do? (C)


7 Listen to the following short story twice. Listen carefully and decide wheth-er the statements are true (T) or false (F) according to the story you have heard.

Administer 实施 annual 一年一次的 physical 体格检查

Doc doctor的口语简称 ponder 思索、考虑 tone 口气 in advance 预先

T 1. The man came to see the doctor for a yearly physical.

T 2. The man complained of (主诉) his mental problem.

F 3. The man was so forgetful that he could not remember his own name.

F 4. The doctor took the man's complaint seriously and pondered an effective treatment.

T 5. The doctor worried about his failure to receive the man's payment of his fee (诊费).

Tapescript

The man looked a little worried when the doctor came in to administer his annual physical, so the first thing the doctor did was to ask whether anything was troubling him.

" Well, to tell the truth, Doc, yes," answered the patient. " You see, I seem to be getting forgetful. I'm never sure I can remember where I put the car, or whether I answered a letter, or where I'm going, or what it is I'm going to do once I get there — if1 get there. So, I really need your help. What can I do?"

The doctor pondered for a moment, then answered in his kindest tone, " Pay me in advance. "

8 Listen to the following talk and fill in the blanks with the missing words. The talk is given twice.

The new inmate (住院者) at the mental hospital announced in a loud voice that he was the famous British naval (海军的) hero, Lord Nelson. This was particularlyinteresting because the institution already had a "Lord Nelson. "

The head psychiatrist (精神病医生), after due (充分的) consideration, decided to put the two men in the same room. feeling that the similarity of their delusions (错觉) might promote an adjustment in each that could help in curing them. It was a calculat-ed (成败参半) risk, of course, for the two men might react violently to one anoth-er, but they were introduced and then left alone and no disturbance was heard from the room that night.

The next morning, the doctor had a talk with his new patient and was more than pleasantly surprised when he was told, "Doctor, I've been suffering from a delusion. I know now for a fact that I am not Lord Nelson. "

"That's wonderful," said the doctor. "Who are you" Smiling coyly (羞答答), the patient replied, "I'm Lady Nelson. "

(161 words)

9 Listen to the talk again and then answer the following questions orally.

1. What did the new inmate announce in a loud voice? (He announced that he was the famous British naval hero. Lord Nelson. )

2. What did the head psychiatrist decide to do? (He decided to put the two men in the same room. )

3. What happened that night? (No disturbance was heard from the room that night. )

4. What did the doctor do the next morning? (He had a talk with the new inmate. )

5. What did the new patient say? (He said that he had been suffering from a delusion and he was not Lord Nelson, but Lady Nelson. )

10 Explore a response to the question given below.

Is the making of an apology well practiced among college students?

 

Understanding the Text (Unit 2)

2 Answer the following questions.

1. Why couldn’t Mark Twain get the two tickets for the sleeper train ?

2. Whom did Mark Twain get the two tickets for the sleeper train ??

3. How did Mark Twain feel when his request was rejected ?

4. Why did Mark Twain mention his name the second time he talked to the local official ?

5. Did the local official change his attitude when he heard the name “Mark Twain” ?

6. Why did Mark Twain feel such shame as cannot be described ?

7. Who finally invited Mark Twain into the sleeping car ?

8. Where did Mark Twain and his companion stay on the train ?

9. How did the porter serve them on the train ?

10. Why did Mark Twain’s companion look rather ashamed when they were on the train ?

11. What was the reason that Mark Twain was invited onto the train ?

3 Topics for discussion.

1. What did you think Mark Twain did after he knew that he was mistaken for the mayor of New York ?

2. Do you agree that the people in this story are mostly snobbish (势力的)? Can you find other examples of snobbishness in real life?

Reading Analysis

4 Read text A again and complete the following table.

Paragraph

Main Idea

Details

1

Though thinking himself to be well known , Mark Twain failed to get the train tickets he needed.

Mark Twain asked for 2 train tickets three times and was answered with a sharp “No” each time . Even the mention of his name did not work .Mark Twain felt ashamed as his companion saw that his name was not so respected as he thought .

2-5

Mark Twain was invited by the conductor to get onto the train .

A young poter ?whispered something to the conductor while nodding towards Mark Twain . At once the conductor came to Mark Twain and invited him to the big fanily compartment ?on the train .

6-8

Mark Twain received good service on the train .

The porter took their suitcases and settled them comfortably in the luxrious compartment. He smiled a lot and promised to get them anything they wanted.

9-12

Mark Twain got to know why he was given such nice treatment .

Form what the porter said ,Mark Twain knew that he had been invited onto the train as the mayey of New York, not because he was Mark Twain , the famous writer .

Now retell the story by using the information in the table you have completed.

Vocabulary

5 Fill in the blanks with the words given below. Change the forms where necessary.

 

 

Scene; official; politely; companion; describe

Shame; vacant; bother; recognize; notice

  1. The boys say they wouldn’t bother the girls if the girls don’t bother them!
  2. Lisa is looking for a travelling companion to China.
  3. Shame on me !I forgot my mother ‘s birthday again .
  4. A number of foreign officials attended the forum (论坛) last week .
  5. His attention was so concentrated on the road ahead that he failed to notice he was running out of gas .
  6. I hadn’t seen him for 20 years ,but I recognized him immediately.
  7. Turn left to Mirror Street ,and you’ll find a vacont spot in the parking lot there .
  8. A quiet country scene can take you out of a stressful situation (状况) .
  9. Today we look at how to politely refuse an offer of food or drink .
  10. Could you please describe what we are supposed to do ?

6 Fill in the blanks with the expressions given below . Change the forms where necessary .

in sb.’s face; cut sb. Short; turn one’s back on; a couple of

look around; at the same time; turn sth. Inside out; at sb.’s disposal

 

  1. Well, well, that’s enough ,Grandpa cut him short just as he was about to tell another story.
  2. Guests will find a television room , a swimming pool and a library at their proposal.
  3. You’ve got to be firm ,but at the same time you must be sympathetic .
  4. After that he walked out of the room and shut the door in her face.
  5. You cannot turn your back on this problem and leave us with the responsibility .
  6. Not until yesterday did I know that the Whites live just a couple of doors up from me .
  7. We turned the house inside out and upside down but didn’t find Gwen .
  8. Look around in your garden or school –plants and flowers are growing everywhere .

Structure

7 Complete the following sentences by translating the Chinese in brackets into English

Models:

You must have misunderstood him.

He may not have heard my name.

  1. The children look so excited .They must have seen the tickets for tonight’s play.(一定是看到今晚的戏票了)
  2. Jim seems to know everybody in the restaurant . He must have been here many times.(肯定来过这儿好多次了)
  3. The meat has been on the table for two days. It may have gone bad (可能已经坏了)
  4. Mary may have not receiled the present, or she would have thanked me in her letter. (也许还没收到礼物)

8 Combine the two simple sentences into one by using the infinitive.

Model:

Just now I said all those things to you on the platform .Now I am sorry.

I am sorry to have said all those things to you on the platform.

1. Nancy quit her part-time job before her final exams . And she was glad.

Nancy was glad to have quit her part-time job before her final exams.

2. You’ve eaten all the fruit in the basket . Aren’t you ashamed?

Aren’t you ashamed to have eaten all the fruit in the basket?

3. We received so much care during our visit here. We are really grateful.

We are grateful to have received so much care during our visit here.

4. Henry trusted such a liar! He’s foolish.

Henry was foolish to have trusted such a liar.

Translation

9 Translate the following sentence into English.

1. 公众注意到自从那位地方官员离去之后.他的职位已经空了几个月了。

The public noticed that since that local official left, his position had been vacant for a couple of months.

 

2. 看到女孩在站台上无助地四下张望.年轻的搬运工客气地问她是否需要帮助。

Seeing the girl looking around helplesslv on the platform, the young porter asked politely if she needed any help.

3. 你的同伴在门口露面我就认出来了。他跟你描述的一模一样。

I recognized your companion the minute he appeared at the door. He looked lust as you had described.

 

4. 我们省去了找旅馆的麻烦,因为我的好朋友邀请我们住在她家,还有一辆豪华车任由我们使用。

We didn 't bother to find a hotel, for my good friend invited us to stay in her house and put a hrxurious car at our disposa.

5. 教授翻箱倒柜地找眼镜的时候他的妻子却舒舒服服地坐在扶手椅上注视着整个场面。

While the professor was turning the suitcases inside out to find his glasses, his wife was sitting comfortably in an armchair watching the whole Scene.

 

6. 我没有理睬她因为她期望我像对女王那样对待她。

I tumed my hack on her because she expected me to treat her like a queen.

 

 

Grammar Review

动词-ing 形式与不定式的比较(1

?在某些情况下只能使用动词的-ing形式而不能使用不定式。

 

1.有些动词能直接带-ing 形式作它的宾语,而不能带不定式,如:admit, advise, appreciate, avoid, consider, delay, deny, dislike,enjoy, escape, favor, finish, imagme, involve, keep, mind, miss, postpone, prachse, resist, risk, suggest 等。

 

 

We're considering opening a new office in Beijing.我们正考虑在北京开设家新的办事处。

Be quiet! He hasn't finished speaking.安静! 他还没有说完呢。

I enjoy playing tennis.我喜欢打网球

 

 

2.有些短语动词后通常跟-ing 形式,如:give up, put off, keep on, carry oH, can't help, feel like 等。

 

You ought to give up smoking. 你应该戒烟。

I'll have to put off going until next week. 我不得不把行程推迟到下周。

I can't help thinking he knows more than he has told us. 我不禁想到他知道的远比告诉我们的要多。

 

3.有些结构通常要求使用-ing 短语,如 It’snouse doing sth; have difficulty doing sth; spend/waste time doing sth; there’s no point (in) doing sth; it’s a waste of time/money doing sth 等。

I'm sure you'll have no difficulty passing the examination. 我敢肯定你考试及格没问题。

There's no point (in) buying a car if you don't want to drive. 如果你不想开车, 买车就没有意义。

Its no good asking Tom to help you. 叫汤姆帮助你没用。

 

 

10 Traslate the Chinese into English.

1. ?I recommend seeing a doctor as soon as possible.( 尽快看医生)

2. Let's keep on working for another hour. ( 再干个小时) .

3. I'm considering buying a new car.( 买翻新车)

4. He suggested going to the cinema.( 去看电影)

5. He mentioned having been to New York.( 曾经去过纽约)

6. I'm thinking about quitting my job. ( 辞掉我这份工作)

7. His written French is very good but he needs to practise speaking it.( 说法语)

8. Most stars wear sunglasses in public to avoid?being recognized.( 被认出)

9. Imagine spending a11 that money ( 花掉所有的钱) on a coat.

10. I'd like to help you, but I can't risk losing my job. ( 丢掉我的工作)

 

Response to a Letter of Invitation

Haw to accept a letter of invitation:

Useful Expressions

1.How to Start your letter:

Thanks for the invitation,and I am delighted to take part in the discussion on Web Secunty.

I gladly accept your invitation to speak at the upcoming Health Care Seminar

I appreciate your invitation to the product presentation on December 15.

2.How to end your letter:

Thank you again for the invitation. See you on the 15th!

Thanks again for the invitation , and 1 look forward to meeting you at the auto exhibition.

Thank the recipient for inviting you.

Say that you are delighted to accept the invitation.

Confirm the date and other details about the meeting or visit.

Ask for more information if you need to.

Express your appreciation again at the end of the letter.

3. How to decline a letter of invitation:

Useful Expresslons

1. How to Start your letter:

Thank you for your invitation to speak at ????????????.

I sincerely appreciate your mvltlng me to ?????????????.

I appreciate your invitation to participate next month in ????????????.

I would like to express my appreciation for your asking me to speak at the ????????????.

2. How to tell the recipient that you can't accept his/her invitation:

Unfortunately, 1 have been scheduled to ?????????????on the same day.

Although 1 think the day would be most worthwhile,I have a previous commitment and thus cannot attend the conference at this time.

Unfortunately, since 1 will be visiting ?????????????during the meeting and cannot break away even for a day, regretfully 1 have to decline the invitation.

Unfortunately, I shall be out of town on December 7th and will not,therefore,be able to attend the banquet you are holding.

3.How to end your letter:

If you have other meetings in the future that will feature the same subject, I would be glad to speak, my schedule permittting.

We wish you good luck with your ?????????????and think you for thinking of us.

Thank the recipient for inviting you.

Tell the recipient why you are not able to accept the invitation.

If you feel like it, tell the recipient that you would be glad to have another opportunity.

Express good will and thank the recipient again for the invitation.

 

 

 
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